position available

Front Desk Associate

Front Desk Associate

Job Description

Collage Dance Collective, Inc., a non-profit, professional ballet company and conservatory is seeking a part-time Front Desk Associate to provide front desk and general administrative support.  The Front Desk Associate serves as the first point of contact for our parents and students, monitors inventory systems, responds to incoming calls and triages customer inquiries.  This position is part-time, 20-24 hours per week – Monday-Friday evenings and Saturday mornings.

The Front Desk Associate will be responsible for the following essential functions:

Responsibilities:

  • Serve as a welcoming first point of contact for all parents, clients, and students
  • Manage check in process for appointments, classes and assessments
  • Perform data entry of new client profiles and update existing ones in studio management software
  • Maintain accurate inventory records
  • Maintain, clean and organize the lobby, studio equipment and studios as needed
  • Answer incoming calls and collect messages for administrative and executive staff
  • Provide parents with accurate and up-to-date account balances, receipts, and other account related paperwork
  • Process payments for tuition, fees and ticket sales
  • Enforce studio etiquette for our students
  • Understand and communicate with prospective families Collage’s different conservatory programs
  • Assist with email marketing and client relationship management projects

Preferred Skills

  • Exhibit strong professional work ethic, professional demeanor/behavior
  • Excellent communication skills (verbal and written) and interpersonal skills.
  • Excellent organizational and multi-tasking skills and ability to prioritize work flow according to immediate demands in a fast-paced environment.
  • Ability to work independently
  • Experience in customer service
  • Working knowledge of Microsoft Office and Google Drive suites
  • Experience working with children
  • Understanding of ballet studio environment, a major plus
  • Superior attention to detail and accuracy.
  • A high degree of integrity handling confidential and sensitive information.

Interested candidates should submit a current resume and cover letter to Tabatha Dailey at [email protected]

 

About the company:

For 11 years, Collage Dance Collective has worked to inspire the growth and diversity of ballet by showcasing a repertoire of relevant choreography and world-class dancers representative of our community. The professional company has presented ten full-length seasons in Memphis, plus national and international touring presenting a diverse range of classical and contemporary choreography. Its institutional arm, the Collage Dance Conservatory, trains nearly 500 kids each year. In December 2020, Collage will open a state-of-the-art facility designed to expand its programming, training, and impact. The work of Collage Dance Collective has been featured in media outlets including Huffington Post, Allure, Yahoo!, The Commercial Appeal, Vibe, Afropunk and Pointe Magazine. www.collagedance.org

GRAND OPENING CELEBRATION!

Join us Sept. 25th, 12 – 4p for food trucks, tours, music and the largest celebration of dance with Collage Dance, Alvin Ailey, Dance Theatre of Harlem + more!

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