position available

Job Title: Student Services Administrator

FLSA: Full-time, non-exempt

Salary: $55,000 – $57,000

Collage Dance Collective, Inc., a non-profit, professional ballet company and conservatory is seeking a full-time Student Services Administrator to provide outstanding customer service to Collage Dance Conservatory families and maintain all student accounts/records. The ideal candidate is a self-directed and enthusiastic leader who understands and promotes the vision, mission and values of Collage Dance. In this role you will interface with our parents, students, alumni, and visitors, ensuring an exemplary customer experience.  As such, developing a thorough understanding of Collage’s various programs will be crucial to your success in the role. 

The Student Services Administrator will be responsible for the following essential functions:

 School Registrar 

• Communicate regularly with parents regarding enrollment, and administer policies and procedures that facilitate the efficient enrollment of our student body
• Build positive relationships and trust with Collage Dance Conservatory families
• Handle customer feedback appropriately, suggesting appropriate solutions and escalating feedback as needed
• Manage and update the Mindbody student/faculty database ensuring data accuracy 
• Communicate school updates, emergency closings and other necessary information to parents and students via email and other social media as appropriate
• Process registration and payments for all Conservatory programs, including collections for past due accounts
• Generate and distribute monthly billing statements; Process daily bank deposits
• Monthly reconciling of Collage Dance Conservatory tuition with Finance
• Provide weekly enrollment reports and mailing lists to the Marketing Team
• Oversee the student evaluation process
• For Company performances, work selected rehearsals and performances to help oversee the student cast

Front Desk Admin

• Manage the welcome and front desk area.
• Keep visitors informed of Collage offerings, programming, upcoming performances, subscriptions etc. 
• Engage with visitors to get them involved with the organization mission and cause
• Manage incoming calls, and direct calls appropriately
• Manage the onsite check-in system for appointments, classes, and assessments
• Process payments for ticket sales
• Open the center daily, ensuring the welcome area is neat, organize the lobby, studio equipment, and studio as needed
• Administer visitor screenings in adherence with center security policies
• Ensure studio etiquette is practiced at all times by students
• Perform other administrative tasks, as required.

The ideal candidate will have the following qualifications and abilities:

• 4+ years work experience in administrative, registrar, or communications capacity
• Strong commitment to the mission and goals of Collage Dance and an interest in ballet and the arts
• Outstanding organizational skills, meticulous record-keeping, and keen attention to detail
• Strong calculation skills and the ability to accurately manage budgets and expenses
• Knowledge of Microsoft Excel. Experience using database systems, CRM systems and mass email applications
• Excellent writing, communication and interpersonal skills. 
• Able to represent the institution well to various constituencies, with the ability to work and succeed independently and as part of a team
• Proven customer support experience and strong phone contact handling skills
• Able to problem solve and react quickly to changing situations
• Ability to work flexible hours and occasional weekends

To apply, please send your resume and cover letter to hr@collagedance.org or visit our linkedin job board. 

About the company:

As the largest Black ballet company in the South, Collage Dance Collective works to inspire the growth and diversity of ballet by showcasing a repertoire of relevant choreography and world-class dancers representative of our community. The professional company has presented thirteen full-length seasons in Memphis, plus national and international touring presenting a diverse range of classical and contemporary choreography. Its institutional arm, the Collage Dance Conservatory, trains more kids of color in a classical art form than any other non-profit in Memphis or the Mid-South. In December 2020, Collage opened a 22,000 sq. ft. state-of-the-art facility to expand its programming, training and impact. The work of Collage Dance Collective has been featured in media outlets including Huffington Post, Washington Post, Allure, Yahoo!, The Commercial Appeal, Vibe, Afropunk and Pointe Magazine. www.collagedance.org

Collage Dance provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.